Cybersecurity - Business Development Manager
Tata Teleservices Career Portal
Head - NoC & Field Operations
About this role
| Key Relationships/Key Customer | External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc. | |
| Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR | ||
| Span of control: | Geographic : National Sub-Functions: NOC, Central Operations, Field Operations, Network Security |
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| No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives | ||
| Why position exists? | Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience | |
| Key Result Areas | Network Opex < 725Cr. in FY' 27 | |
| Service Delivery as per CRDD | ||
| Network Customer Complaint Index (CCI) < 7.5 | ||
| Open Network Faults >24 hrs to be <100 | ||
| Responsibilities | Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc. | |
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| MS Partners,TP Providers , IRU, and OEM AMC Management and Governance | ||
| Network Operations Audits, Assets and Security Management | ||
| Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management | ||
| Necessary | Preferred | |
| Skills/ Capabilities and competencies | Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet. | CCNA/ CCIE |
| Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW. | Virtualization and Cloud technologies | |
| Business/ commercial acumen to select, operate & manage in-house/ outsourced ops. | ||
| Good vendor managenemnt skills | ||
| Qualification | BE (ECE/ Telecom/ EEE) | ME/ MBA |
| Overall Work Experience | ||
| Essential Requirement | 25+ years managing network operations in a carrier grade telco/ ISP | Management of Voice, Data, and Internet operations of Enterprise and Retail Customers |
| Experience in management of large teams | ||
| Behavioural Attributes | High degree of reslience, process orientation, strong discipline, and positive attitude. | |
| Prefered Industry | Telecom/ ICT |
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Frequently Asked Questions
Is the salary disclosed for the Head - NoC & Field Operations position at Tata Teleservices Career Portal?
The salary for this Head - NoC & Field Operations role at Tata Teleservices Career Portal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head - NoC & Field Operations position at Tata Teleservices Career Portal located?
This Head - NoC & Field Operations role at Tata Teleservices Career Portal is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head - NoC & Field Operations role at Tata Teleservices Career Portal full-time or part-time?
This is listed as a Full time position. It is posted as a Head - NoC & Field Operations role at Tata Teleservices Career Portal.
How do I apply for the Head - NoC & Field Operations position at Tata Teleservices Career Portal?
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When was the Head - NoC & Field Operations job at Tata Teleservices Career Portal posted?
This Head - NoC & Field Operations position at Tata Teleservices Career Portal was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Head - NoC & Field Operations
Tata Teleservices Career Portal
You'll be redirected to Tata Teleservices Career Portal's official application page on oraclecloud.