Customer Success Manager – Regular

Tata Teleservices Career Portal
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📍 Noida, Uttar Pradesh, IndiaFull time

About this role

Broad Role Description

 A goal-oriented CRM is needed for Base management in accordance with the account specific strategy. 

In this role, responsibilities will include influencing Retention and working with Centralized CC desk/ Sales/CSG/SA & other internal teams to ensure that the Overall Churn targets are achieved.
Key Role Deliverables

The person will be responsible to create and maintain relationship leading to reduction in Churn and coordinates on Special projects with the Centralized Desk to enhance revenue and customer satisfaction.         

  • Responsible for Reactive base management 
  • Revenue Churn and Revenue enhancement from designated set of Logos
  • Renew the data circuits upon expiry of term with the help of Centralized desk     
  • Drive up-selling of products/services along with the Centralized Desk
  • Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
  • Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
  • Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

 
Right Person (Qualification & Experience)
  • A master’s degree in business, marketing, communication, finance, or a related field.
  • A minimum of 7 years' experience in Client facing.
  • Understanding of wireline telecom solutions and IT/telecom industry 
  • Experience working in a high-tech environment.
  • Excellent organization and communication skills along with time-management skills
  • Leadership, problem-solving, and networking skills.
  • Good Oral and Written presentation skills. 
  • Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology. 
  • Strong negotiation & execution abilities
  • Innovative approach to problem solving and finding solutions.
  • Flexible and pro-active/self-motivated working style with strong personal ownership.
  • Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
Personal Attributes
  • Excellent communication skills 
  • Time Management
  • Good Oral and Written presentation skills. 

 

 

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager – Regular position at Tata Teleservices Career Portal?
The salary for this Customer Success Manager – Regular role at Tata Teleservices Career Portal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager – Regular position at Tata Teleservices Career Portal located?
This Customer Success Manager – Regular role at Tata Teleservices Career Portal is based in Noida, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager – Regular role at Tata Teleservices Career Portal full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager – Regular role at Tata Teleservices Career Portal.
How do I apply for the Customer Success Manager – Regular position at Tata Teleservices Career Portal?
Click the "Apply Now" button on this page. You will be redirected to Tata Teleservices Career Portal's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Success Manager – Regular job at Tata Teleservices Career Portal posted?
This Customer Success Manager – Regular position at Tata Teleservices Career Portal was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager – Regular
Tata Teleservices Career Portal
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