Guest service supervisor

minor· Al Rayyan Hospitality
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📍 Doha, QatarFull time

About this role

Job Location:

Souq Waqif Boutique Hotel By Tivoli

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service. This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.

Key Responsibilities

  • Supervise and support guest service/front office staff during shifts
  • Ensure smooth check-in and check-out processes
  • Handle guest inquiries, complaints, and special requests professionally
  • Monitor service quality and ensure company standards are maintained
  • Train, coach, and mentor team members
  • Prepare shift schedules and assign duties
  • Coordinate with housekeeping, maintenance, and other departments
  • Ensure accurate billing, reservations, and cash handling procedures
  • Monitor lobby appearance and guest areas
  • Assist with VIP guest arrangements and escalations
  • Maintain records, reports, and operational logs
  • Ensure compliance with health, safety, and company policies

    Qualifications

    Required Qualifications

    • Diploma or Bachelor’s degree in Hospitality Management or related field
    • 2–5 years of experience in hospitality or customer service
    • Previous supervisory experience preferred
    • Strong communication and interpersonal skills
    • Problem-solving and conflict-resolution abilities
    • Proficiency in hotel management systems (Opera, Fidelio, etc.)
    • Ability to work shifts, weekends, and holidays
    • Good organizational and multitasking skills

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    Frequently Asked Questions

    Is the salary disclosed for the Guest service supervisor position at minor?
    The salary for this Guest service supervisor role at minor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Guest service supervisor position at minor located?
    This Guest service supervisor role at minor is based in Doha, Qatar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Guest service supervisor role at minor full-time or part-time?
    This is listed as a Full time position. It is posted as a Guest service supervisor role in the Al Rayyan Hospitality department at minor.
    Which team or department does the Guest service supervisor at minor belong to?
    This Guest service supervisor position is part of the Al Rayyan Hospitality department at minor. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Guest service supervisor position at minor?
    Click the "Apply Now" button on this page. You will be redirected to minor's official application portal hosted on workday where you can submit your application directly.
    When was the Guest service supervisor job at minor posted?
    This Guest service supervisor position at minor was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
    Guest service supervisor
    minor
    Apply for this role ↗

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