Guest Service Supervisor
accorhotel
Guest Service Supervisor
About this role
Company Description
ibis Styles Johor Iskandar Puteri is located strategically in the new administrative centre of Johor and within the flagship green business industrial park SiLC. With excellent connectivity via the major expressways. Ideal for family vacations with hip and trendy Family Rooms featured bunk beds, perfect for little ones to stay with their parents. The hotel boasts 152 rooms, a cafe deli and bar, restaurant and 4 modern meeting rooms. Ideal for leisure and business travelers.
ibis Styles Johor Iskandar Puteri is 20mins by car from the Johor Bahru city centre, 20mins from Singapore as well as within close proximity to Legoland Malaysia and EduCity Iskandar.
Job Description
1. Oversea the daily operations of the Front Desk and guest services.
2. Provide exceptional customer service, address guest issues or complaints.
3.Conduct staff training and customer service standard.
4. Collaborate with Housekeeping, Maintenance and other departments.
5. Maintain complete knowledge of all hotel products and services
6. Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Qualifications
- Requires at least 2 to 3 years in guest services or a similar hospitality role.
- Excellent communication and interpersonal skills with colleagues and guests
- Excellent customer service skills and enjoy creating delightful moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
Additional Information
WHY WORK FOR ACCOR
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Frequently Asked Questions
Is the salary disclosed for the Guest Service Supervisor position at accorhotel?
The salary for this Guest Service Supervisor role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Supervisor position at accorhotel located?
This Guest Service Supervisor role at accorhotel is based in Iskandar Puteri, Johor, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Supervisor role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Supervisor role at accorhotel.
How do I apply for the Guest Service Supervisor position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Supervisor job at accorhotel posted?
This Guest Service Supervisor position at accorhotel was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Supervisor
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.