Guest Service Supervisor

minor· Lawana Peace Property Co., Ltd.
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📍 Surat Thani, ThailandFull time

About this role

Job Location:

Anantara Lawana Koh Samui Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.


Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.


Job Description

The Guest Service Supervisor position is required to strengthen Front Office operations and ensure consistent delivery of service standards. The role will supervise daily Guest Service Agent operations, handle guest concerns and service recovery, support smooth shift management, and assist the Front Office management team in coaching associates, improving operational efficiency, and enhancing overall guest satisfaction.


Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field
• Minimum 2 years of experience in Front Office, Guest Services, or a similar role within the hospitality industry
• Previous supervisory experience is preferred
• Strong communication and interpersonal skills
• Good problem-solving and guest complaint handling abilities
• Experience with Front Office systems and hotel management software
• Good command of English, both written and spoken
• Ability to lead, coach, and motivate team members
• Service-oriented with a positive attitude and professional appearance
 

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Frequently Asked Questions

Is the salary disclosed for the Guest Service Supervisor position at minor?
The salary for this Guest Service Supervisor role at minor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Supervisor position at minor located?
This Guest Service Supervisor role at minor is based in Surat Thani, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Supervisor role at minor full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Supervisor role in the Lawana Peace Property Co., Ltd. department at minor.
Which team or department does the Guest Service Supervisor at minor belong to?
This Guest Service Supervisor position is part of the Lawana Peace Property Co., Ltd. department at minor. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Supervisor position at minor?
Click the "Apply Now" button on this page. You will be redirected to minor's official application portal hosted on workday where you can submit your application directly.
When was the Guest Service Supervisor job at minor posted?
This Guest Service Supervisor position at minor was posted on Jun 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Supervisor
minor
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