Executive Claim Assessor

Position Title: Executive Claim Assessor 
Location: PAN India
Reporting To: Regional Manager 
Department: Inspection - Claims

Objective:

• The objective of this role is to accurately assess motor accident claims by reviewing surveyor reports, photographic evidence, and supporting
• documentation to verify claim genuineness and determine the extent of vehicle damage. The position is responsible for estimating claim value with
• technical precision while ensuring all assessments are completed within defined TAT. The role also demands clear communication with clients and
• empathetic handling of end-customer interactions, ensuring a high standard of service quality, transparency, and customer satisfaction throughout the claims process.

Accountability:

• Review surveyor reports and validate the legitimacy of motor vehicle accident claims.

• Assess the extent of vehicle damage through photographs and documentation and determine the affected components.

• Estimate claim value based on damage evaluation and standard assessment methodologies.

• Deliver accurate assessments within stipulated TAT and maintain adherence to internal quality standards.

• Communicate findings, clarifications, and decisions effectively to clients, surveyors, and relevant stakeholders.

• Handle customer interactions with professionalism and empathy, ensuring positive experiences for end customers.

• Maintain detailed and error-free documentation of assessments, data inputs, and case records for audit and compliance.

Competencies:

• Strong technical understanding of motor vehicle components, damage patterns, and claim assessment methodology.

• Analytical ability to interpret survey reports, validate damage, and estimate accurate claim values.

• Effective communication skills.

• High attention to detail with the ability to identify discrepancies or potential fraud indicators.

Experience:

• Bachelor’s degree in mechanical engineering or Diploma in Automobile/Mechanical Engineering is preferred.

• Practical experience in motor survey assessment, garage/repair estimation, vehicle inspection, or insurance claim evaluation.

• Languages: English, Hindi and regional languages.

About Company:

Mahindra First Choice (MFC) is India’s most trusted organised used-auto platform, backed by the legacy and credibility of the Mahindra Group. We

simplify how India buys, sells and understands vehicles through a full suite of solutions—inspections, certifications, warranties, auctions, yard

management and digital-led retail.

As part of our ecosystem, car&bike builds India’s largest hyper-local auto-tech network for content and commerce, offering credible dealerships,

award-winning editorial and technology solutions for buyers and sellers.

Together, we’re shaping a smarter, more transparent future for how India buys and sells vehicles.

Why you should join us

Joining Mahindra First Choice and car&bike means stepping into a high-growth, high-impact environment shaped by one of India’s most respected

business groups.

• A Brand That Opens Doors: Work with the credibility of the Mahindra name and one of India’s strongest auto platforms.

• Real Career Acceleration: Get Exposure to digital commerce, mobility tech, content, and operations—integrated roles that grow with you.

• Culture That Builds Leaders: Collaborative, agile, inclusive and innovation-first, we are proud to create industry leaders and mentors.

• Unlock Growth Across Boundaries: Cross-functional learning, internal mobility, and access to a group that spans mobility, tech, finance and

more.

• Work That Matters: Help organise the used-auto market and build solutions used by millions across India.

If you’re driven, curious and excited to shape the future of mobility commerce—this is where you belong.