Customer Service Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Position Summary

We are hiring a Customer Service Representative to assist customers with questions, service requests, and general information about company offerings. The ideal candidate is approachable, patient, and focused on providing helpful solutions.

Responsibilities

• Respond to customer inquiries about products, services, and promotions.
• Identify customer needs and provide accurate information.
• Assist with routine concerns and service requests.
• Explain available options and direct customers to the appropriate resources.
• Follow up on requests when additional assistance is required.
• Maintain clear records of customer interactions and feedback.
• Communicate recurring customer concerns to the appropriate team members.
• Support customer engagement initiatives when needed.
• Maintain a courteous and professional approach during every interaction.

Benefits

• Paid training.
• Professional development opportunities.
• Supportive and collaborative workplace.
• Opportunities for advancement.
• Customer relationship and communication skills development.
• Competitive compensation.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Friendly, patient, and customer-focused attitude.
• Good problem-solving and organizational abilities.
• Ability to handle customer concerns professionally.
• Comfortable working independently and collaboratively.
• Previous customer service, retail, hospitality, or sales experience is preferred but not required.

Additional Information

• Competitive salary of $52,000 – $58,000 annually

• Professional leadership development and training

• Career advancement opportunities

• Opportunities to develop management and business skills

• Hands-on experience with business operations

• Supportive and collaborative team environment

• Opportunities to take on greater responsibilities as you grow

• Performance-driven career development

• Long-term professional growth within the organization