Customer Service Representative
farmboyinc
Customer Service Representative
baldwinhvac· Customer Service & Support
About this role
Overview
Looking to TRADE UP to a better opportunity? Baldwin Cooling, Heating, Plumbing, and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.
Why join our team:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Who you are:
- 1-5 years of call center or customer support experience preferred
- Valid driver’s license with clean motor vehicle record
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Who we are:
We are a growing company that offers the close-knit culture of a small business along with the size, stability, and advancement opportunities of a larger organization. Our hardworking teams are dedicated to the company's continued success and are recognized and rewarded for their contributions.
We prioritize our employees and invest in their success through ongoing training, comprehensive benefits, a company-matching 401(k), and opportunities for professional growth.
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $15.00-19.00 per hour
Ability to commute/relocate:
- Daphne, AL: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Frequently Asked Questions
What is the salary for the Customer Service Representative role at baldwinhvac?
The listed salary for this Customer Service Representative position at baldwinhvac is USD 15–19/yr. This is an FULL TIME role.
Where is the Customer Service Representative position at baldwinhvac located?
This Customer Service Representative role at baldwinhvac is based in Daphne, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at baldwinhvac full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Customer Service & Support department at baldwinhvac.
Which team or department does the Customer Service Representative at baldwinhvac belong to?
This Customer Service Representative position is part of the Customer Service & Support department at baldwinhvac. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at baldwinhvac?
Click the "Apply Now" button on this page. You will be redirected to baldwinhvac's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative job at baldwinhvac posted?
This Customer Service Representative position at baldwinhvac was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
baldwinhvac · 💰 USD 15–19/yr
You'll be redirected to baldwinhvac's official application page on icims.