Customer Service Exective
onsitego· Contact Center
About this role
Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails/Chats.
Responsibilities:
∙ Responsible for managing large volume of calls/emails/chats
∙ Considering business operations,you will be moved to calls/emails.chats for your better exposure and learning.
∙ Identify and assess customers’ needs to achieve satisfaction
∙ Build sustainable relationships and trust with customer accounts through open and interactive communication
∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
∙ Take the extra mile to engage customers
∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol
∙ Follow communication procedures, guidelines and policies
∙ Responsible for delivering performance metrics as per the KPI’s.
Desired candidate profile:
∙ Excellent written and verbal communications skills and having relevant experience in blended process-calls/emails and chats.
∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must
∙ Flexible with the working schedule.
Experience: 1+ years
Qualification: Graduate
Frequently Asked Questions
What is the salary for the Customer Service Exective role at onsitego?
The listed salary for this Customer Service Exective position at onsitego is INR 14K–18K. This is an FULL TIME role.
Where is the Customer Service Exective position at onsitego located?
This Customer Service Exective role at onsitego is based in Noida, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Exective role at onsitego full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Exective role in the Contact Center department at onsitego.
Which team or department does the Customer Service Exective at onsitego belong to?
This Customer Service Exective position is part of the Contact Center department at onsitego. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Exective position at onsitego?
Click the "Apply Now" button on this page. You will be redirected to onsitego's official application portal hosted on keka where you can submit your application directly.
When was the Customer Service Exective job at onsitego posted?
This Customer Service Exective position at onsitego was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Exective
onsitego · 💰 INR 14K–18K
You'll be redirected to onsitego's official application page on keka.