Project Manager, Operations
metergysolutions
Customer Relations Specialist (Contact Centre, Spanish)
metergysolutions· Canada
About this role
About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Metergy office location is in Markham but will be moving to North York toward the end of 2026!
Position Summary
This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.
Responsibilities
- Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
- Participate in special projects and initiatives as assigned
- Ensure timely resolution of all inquires
- Electronic customer inquiries; Processing forms, applications and customer service requests emails
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- Initiating and handling all inbound and outbound calls on delinquent accounts
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with customers
- Set up disconnections and reconnections
- Report preparation and analysis on outstanding balances
Requirements
- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Spanish communication skills, Mandarin/Cantonese considered an asset
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Ability to remain calm and professional in stressful situations
- Ability to manage conflict
- Utility, Telecom Industry Experience is considered an asset
- Detail oriented, analytical and inquisitive
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills
Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.
Benefits & Perks
• Fully company covered heath and dental benefits from day 1
• Company funded Health Spending Account
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We provide support for continuous learning.
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
This posting is for an existing vacancy.
Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Frequently Asked Questions
What is the salary for the Customer Relations Specialist (Contact Centre, Spanish) role at metergysolutions?
The listed salary for this Customer Relations Specialist (Contact Centre, Spanish) position at metergysolutions is CAD 48K–55K. This is an Permanent (Non Union) role.
Where is the Customer Relations Specialist (Contact Centre, Spanish) position at metergysolutions located?
This Customer Relations Specialist (Contact Centre, Spanish) role at metergysolutions is based in Toronto, Ontario. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relations Specialist (Contact Centre, Spanish) role at metergysolutions full-time or part-time?
This is listed as a Permanent (Non Union) position. It is posted as a Customer Relations Specialist (Contact Centre, Spanish) role in the Canada department at metergysolutions.
Which team or department does the Customer Relations Specialist (Contact Centre, Spanish) at metergysolutions belong to?
This Customer Relations Specialist (Contact Centre, Spanish) position is part of the Canada department at metergysolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relations Specialist (Contact Centre, Spanish) position at metergysolutions?
Click the "Apply Now" button on this page. You will be redirected to metergysolutions's official application portal hosted on lever where you can submit your application directly.
When was the Customer Relations Specialist (Contact Centre, Spanish) job at metergysolutions posted?
This Customer Relations Specialist (Contact Centre, Spanish) position at metergysolutions was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relations Specialist (Contact Centre, Spanish)
metergysolutions · 💰 CAD 48K–55K
You'll be redirected to metergysolutions's official application page on Lever.