Client Success Specialist
metergysolutions· United States
About this role
About Metergy Solutions, LLC. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Position Summary
The Client Success Specialist will be an integral part in maintaining strong ongoing relationships with our clients by quickly and thoughtfully responding to inquiries, requests and tasks. Growing in this role will lead to opportunities in Client Success Management or similar.
Accountabilities:
- Support building owners, and Property Managers in partnership with Metergy Client Managers
- Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
- Perform first level screening and resolution of client queries
- Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
- Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
- Assist in outreach programs and client communications that enhance Metergy’s program delivery
- Provide supplemental Metergy training supporting enrollment or billing activities, as required
- Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
- Actively participate in internal meetings, providing status reports verbal or written status updates
- Analyze and audit data while resolving typical inquiries using technical or non-technical resources
- Collaborate with cross-functional work teams, both internal and external
- Maintain process and procedures for delivery of outreach programs for all utility types
- Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
- Proactively identify and make recommendations for business improvement processes
- Maintain customer files on proprietary databases, updated to current, as necessary
- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned
Qualifications:
- This position requires an outgoing, highly motivated, service-oriented self-starter with:
- Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
- New Grads are welcome to apply!
- Having direct B2B client interaction experience is a strong asset
- Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.
- Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
- Demonstrated ability to work independently within compressed timelines
- Ability to prioritize, solve, and where appropriate, escalate problems
- Strong decision making and analytical skills
Benefits & Perks
• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
Frequently Asked Questions
What is the salary for the Client Success Specialist role at metergysolutions?
The listed salary for this Client Success Specialist position at metergysolutions is USD 60K–70K. This is an Permanent (Non Union) role.
Where is the Client Success Specialist position at metergysolutions located?
This Client Success Specialist role at metergysolutions is based in New York, New York. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Success Specialist role at metergysolutions full-time or part-time?
This is listed as a Permanent (Non Union) position. It is posted as a Client Success Specialist role in the United States department at metergysolutions.
Which team or department does the Client Success Specialist at metergysolutions belong to?
This Client Success Specialist position is part of the United States department at metergysolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Specialist position at metergysolutions?
Click the "Apply Now" button on this page. You will be redirected to metergysolutions's official application portal hosted on lever where you can submit your application directly.
When was the Client Success Specialist job at metergysolutions posted?
This Client Success Specialist position at metergysolutions was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Specialist
metergysolutions · 💰 USD 60K–70K
You'll be redirected to metergysolutions's official application page on Lever.