Customer Relations Coordinator
Apollo Group
Customer Relations Coordinator
About this role
We are seeking a customer-focused and organized Customer Relations Coordinator to support patients and their families throughout their healthcare journey. The role involves coordinating patient communication, addressing queries and concerns, facilitating appointments and services, and working closely with clinical and administrative teams to ensure a positive patient experience.
Key Responsibilities
Serve as the primary point of contact for patients and their attendants.
Coordinate appointments, consultations, follow-ups, and other patient services.
Respond to patient inquiries through phone, email, WhatsApp, or in-person interactions.
Handle complaints, concerns, and feedback professionally and ensure timely resolution.
Coordinate with doctors, nurses, billing, insurance, diagnostics, and other departments.
Explain hospital/clinic processes, services, and basic administrative procedures to patients.
Maintain accurate patient interaction and complaint records.
Follow up with patients regarding appointments, reports, treatment-related services, and feedback.
Support patient registration, admission, discharge, and other administrative processes when required.
Collect and document patient feedback and identify recurring service issues.
Maintain confidentiality of patient information and comply with healthcare privacy and organizational policies.
Prepare customer-service reports and share relevant updates with management.
Contribute to improving patient satisfaction and overall service quality.
Frequently Asked Questions
Is the salary disclosed for the Customer Relations Coordinator position at Apollo Group?
The salary for this Customer Relations Coordinator role at Apollo Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relations Coordinator position at Apollo Group located?
This Customer Relations Coordinator role at Apollo Group is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Relations Coordinator position at Apollo Group?
Click the "Apply Now" button on this page. You will be redirected to Apollo Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Customer Relations Coordinator job at Apollo Group posted?
This Customer Relations Coordinator position at Apollo Group was posted on Oct 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relations Coordinator
Apollo Group
You'll be redirected to Apollo Group's official application page on peoplestrong.