Customer Relations Specialist (B2B)
Focus Global
Customer Experience Operations Associate
Focus Global· Service
About this role
🌟 About the Role
Ready to be the engine behind an outstanding customer experience? As our Customer Experience Operations Associate, you'll do more than just administrative tasks—you'll ensure our service delivery is seamless and efficient. You will track critical projects, dive deep into customer cases, and collaborate with various teams to solve problems before they arise. If you're a sharp, results-driven graduate with a passion for organization and making a tangible impact, this is your opportunity to shape the customer experience from the ground up.
📋 Key Responsibilities
Provide operations and admin support to the Service Department in the execution of marketing strategies
Prepare details and research customer cases to support senior Customer Relations team members
Monitor progress of different customer installation and servicing projects
Coordinate with other departments, external providers and suppliers in relation to customers and brands being handled
🎯 Job Qualifications
Graduate of any Bachelor’s Degree
Highly experienced in using Google Business Suite and/or Microsoft Office
Must have excellent communication and organizational skills
Analytical and has strong attention to detail
Results-driven and a team player
Fresh graduates are encouraged to apply
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Operations Associate position at Focus Global?
The salary for this Customer Experience Operations Associate role at Focus Global is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Operations Associate position at Focus Global located?
This Customer Experience Operations Associate role at Focus Global is based in Mandaluyong, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Operations Associate role at Focus Global full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Experience Operations Associate role in the Service department at Focus Global.
Which team or department does the Customer Experience Operations Associate at Focus Global belong to?
This Customer Experience Operations Associate position is part of the Service department at Focus Global. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Operations Associate position at Focus Global?
Click the "Apply Now" button on this page. You will be redirected to Focus Global's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Experience Operations Associate job at Focus Global posted?
This Customer Experience Operations Associate position at Focus Global was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Operations Associate
Focus Global
You'll be redirected to Focus Global's official application page on freshteam.