Management Accounting Lead
Focus Global
Customer Relations Specialist (B2B)
Focus Global· Service
About this role
🌟 About the Role
The Customer Relations Specialist is responsible for managing B2B customer relationships while driving the growth of service contract sales. This role focuses on ensuring high levels of customer satisfaction through effective coordination with internal teams and timely handling of service requests, maintaining current service contract customers, and converting existing Technogym customers into service contract holders.
📋 Key Responsibilities
Customer Relationship Management
- Build and maintain strong, long-term relationships with B2B clients
- Act as the primary point of contact for customer inquiries, concerns, and service requirements
- Ensure customer expectations are clearly defined and consistently met
- Proactively follow up on customer feedback and drive improvement actions
- Foster trust and long-term customer loyalty
Contract Service Sales & Account Management
- Prepare, present, and negotiate service contract proposals tailored to customer needs
- Manage contract renewals and ensure continuity of service agreements
- Monitor contract performance and ensure all deliverables and commitments are met
- Identify upsell and cross-sell opportunities within existing accounts
Service Request Handling & Support
- Receive, log, and process customer service requests in a timely manner
- Perform initial assessment and minor remote troubleshooting where applicable
- Coordinate with technical and service teams for proper resolution and dispatch if needed
- Provide timely updates to customers regarding service status
- Prepare and send quotations for follow-up repairs or additional work
- Conduct follow-ups to ensure issues are resolved and customer satisfaction is achieved
🎯 Job Qualifications
Bachelor’s degree in Business Administration, Marketing, Engineering, or related field
2–5 years of experience in B2B customer relations, account management, or service sales
Strong communication, negotiation, and relationship management skills
Ability to manage multiple accounts and coordinate across teams
Basic technical troubleshooting skills are an advantage
Experience in technical/service-oriented industries is preferred
Frequently Asked Questions
Is the salary disclosed for the Customer Relations Specialist (B2B) position at Focus Global?
The salary for this Customer Relations Specialist (B2B) role at Focus Global is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relations Specialist (B2B) position at Focus Global located?
This Customer Relations Specialist (B2B) role at Focus Global is based in Mandaluyong, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relations Specialist (B2B) role at Focus Global full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Relations Specialist (B2B) role in the Service department at Focus Global.
Which team or department does the Customer Relations Specialist (B2B) at Focus Global belong to?
This Customer Relations Specialist (B2B) position is part of the Service department at Focus Global. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relations Specialist (B2B) position at Focus Global?
Click the "Apply Now" button on this page. You will be redirected to Focus Global's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Relations Specialist (B2B) job at Focus Global posted?
This Customer Relations Specialist (B2B) position at Focus Global was posted on Jun 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relations Specialist (B2B)
Focus Global
You'll be redirected to Focus Global's official application page on freshteam.