Client Relations Supervisor
richemont
Client Relations Supervisor
Focus Global· Service
About this role
🌟 About the Role
Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.
You’ll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth communication and coordination with clients.You are solution-oriented and thrive in an environment where you can resolve complex customer concerns while implementing strategic improvements in service operations. As a leader, you will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.
📋 Key Responsibilities
Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience
Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions and ensuring that issues are addressed quickly and efficiently
Process Improvement: Identify, suggest, and implement strategies to improve customer service operations, enhance productivity, and boost profitability
Key Client Support: Deliver tailored after-sales service to VIP clients
Service Quality Metrics: Regularly track and analyze service quality and customer satisfaction through defined metrics
Knowledge Management: Lead training and onboarding of team members, keep knowledge resources updated, and identify areas for improvement based on customer feedback
Team Leadership: Lead a team in delivering high-quality service and building lasting customer relationships, while managing team performance through regular evaluations and coaching
🎯 Job Qualifications
Bachelor’s Degree from a reputable university
At least 4 years of experience in customer experience and service
Proficient in Google Business Suite (GDocs, GSheets, GSlides) and Microsoft Office
Strong interpersonal skills and genuine enthusiasm in assisting customers and providing client solutions
Ability to quickly address customer concerns and operational needs
Excited to collaborate with cross-functional teams and share ideas! (We value radical candor.)
Proven leadership experience
📍Location: Mandaluyong,Metro Manila
Frequently Asked Questions
Is the salary disclosed for the Client Relations Supervisor position at Focus Global?
The salary for this Client Relations Supervisor role at Focus Global is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Relations Supervisor position at Focus Global located?
This Client Relations Supervisor role at Focus Global is based in Mandaluyong, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Relations Supervisor role at Focus Global full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Relations Supervisor role in the Service department at Focus Global.
Which team or department does the Client Relations Supervisor at Focus Global belong to?
This Client Relations Supervisor position is part of the Service department at Focus Global. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Relations Supervisor position at Focus Global?
Click the "Apply Now" button on this page. You will be redirected to Focus Global's official application portal hosted on freshteam where you can submit your application directly.
When was the Client Relations Supervisor job at Focus Global posted?
This Client Relations Supervisor position at Focus Global was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Relations Supervisor
Focus Global
You'll be redirected to Focus Global's official application page on freshteam.