Finance Manager
petfully
Customer experience -Clinic Agents
petfully· Customer Experience
About this role
Customer Care Executive – Supertails Clinic
Location: Indiranagar, Bangalore (On-site)
Experience: 1- 4 years in customer support, tele-calling, or front-desk roles (Healthcare,
Veterinary, or Hospitality preferred)
Employment Type: Full-time
About Supertails Clinic
Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering
consultations, diagnostics, and treatment services. Our customer care team ensures a
smooth and seamless experience for pet parents from appointment booking to
post-consultation support.
Role Overview
As a Customer Care Executive, you will be the first point of contact for pet parents
reaching out to our clinic. Your role will involve handling inquiries, booking appointments,
following up on leads, and ensuring exceptional customer service.
Key Responsibilities
● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social
media, assisting customers with appointment bookings.
● Lead Follow-Ups: Call potential customers who have shown interest in clinic
services and encourage them to book consultations.
● Scheduling & Coordination: Manage clinic calendars, confirm appointments with
vets, and update customers on any changes.
● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up
post-visit to ensure customer satisfaction.
● Basic Inquiry Resolution: Provide information about clinic services, pricing, and
procedures while directing complex queries to vets.
● Customer Engagement: Build strong relationships with pet parents, addressing
concerns and ensuring they have a positive experience.
● Data Management: Maintain accurate records of appointments, customer
interactions, and follow-ups in the system.
What We’re Looking For
● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,
preferably in healthcare or pet services.
● Communication: Strong verbal and written communication skills in English and
Hindi (Kannada is a plus).
● Organizational Skills: Ability to multitask, manage bookings efficiently, and handle
multiple customer inquiries.
● Proactive & Friendly: Someone who enjoys talking to people, has a customer-first
attitude, and can build relationships.
● Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp for
Business.
● Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!
Why Join Us?
● Be Part of a Growing Brand: Join a leading pet-care company expanding its
veterinary services.
● Hands-on Pet Care Experience: Engage with pet parents and contribute to
improving pet health.
● Career Growth: Opportunities to learn and grow within Supertails.
● Pet-Friendly Environment: Work in a space where pets are welcome!
Frequently Asked Questions
Is the salary disclosed for the Customer experience -Clinic Agents position at petfully?
The salary for this Customer experience -Clinic Agents role at petfully is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer experience -Clinic Agents position at petfully located?
This Customer experience -Clinic Agents role at petfully is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer experience -Clinic Agents role at petfully full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer experience -Clinic Agents role in the Customer Experience department at petfully.
Which team or department does the Customer experience -Clinic Agents at petfully belong to?
This Customer experience -Clinic Agents position is part of the Customer Experience department at petfully. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer experience -Clinic Agents position at petfully?
Click the "Apply Now" button on this page. You will be redirected to petfully's official application portal hosted on keka where you can submit your application directly.
When was the Customer experience -Clinic Agents job at petfully posted?
This Customer experience -Clinic Agents position at petfully was posted on Jul 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer experience -Clinic Agents
petfully
You'll be redirected to petfully's official application page on keka.