Finance Manager
petfully
Last Mile Manager
petfully· Supply Chain
About this role
Last Mile Manager
Role Overview
Own end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management.
Key Responsibilities
- SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
- Courier Governance: Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
- RTO Management: Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
- Last Mile Control Tower: Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
- Performance Management: Track courier performance, identify gaps, and drive corrective actions with partners.
- Process Improvement: Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.
Ideal Candidate
- 3–8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.
- Strong experience in courier partner management and operational problem-solving.
- Data-driven with strong analytical and execution skills.
- Comfortable managing high-volume, fast-paced last-mile operations.
Frequently Asked Questions
Is the salary disclosed for the Last Mile Manager position at petfully?
The salary for this Last Mile Manager role at petfully is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Last Mile Manager position at petfully located?
This Last Mile Manager role at petfully is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Last Mile Manager role at petfully full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Last Mile Manager role in the Supply Chain department at petfully.
Which team or department does the Last Mile Manager at petfully belong to?
This Last Mile Manager position is part of the Supply Chain department at petfully. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Last Mile Manager position at petfully?
Click the "Apply Now" button on this page. You will be redirected to petfully's official application portal hosted on keka where you can submit your application directly.
When was the Last Mile Manager job at petfully posted?
This Last Mile Manager position at petfully was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Last Mile Manager
petfully
You'll be redirected to petfully's official application page on keka.