Customer Experience Associate (Hybrid)
About this role
What you will do:
The Customer Experience Associate role offers a unique opportunity to gain broad exposure across the IVS division while supporting key initiatives in medical education, consultant engagement, and professional society partnerships. The position will help coordinate educational programs, manage consultant relationships and contracting activities, and support industry events such as trade shows, workshops, cadaver labs, and symposiums. Working closely with cross-functional partners including marketing, sales, compliance, legal, and R&D teams, the associate will play an important role in delivering a seamless customer experience.
Build and maintain effective relationships across sales, marketing, Medical Education, Customer Experience, and other cross-functional stakeholders.
Demonstrate strong product, procedural, and competitive landscape knowledge to support business and customer engagement objectives.
Develop and enhance educational content and programs by leveraging healthcare professional (HCP) insights, customer feedback, and cross-functional collaboration.
Coordinate and support for Medical Education programs, including logistics, content delivery, trade show support, and exhibit management.
Apply expertise in Medical Education and Customer Experience strategies to provide input on workstreams, adapt programs to customer needs, and drive program effectiveness.
Define, track, and evaluate key performance metrics to measure program success and identify opportunities for improvement.
Support the consultant network, including maintaining consultant relationships, SharePoint sites, dashboards, invoices, applications, and accurate consultant profile information.
What you need
Required
• Bachelor’s degree required
Preferred
• Medical device or healthcare industry experience
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
United States of America Pay Ranges:
- USN: $59,900 - $83,300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 30%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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