Customer Care Officer (Kurdish Speaker)
ZainCash· Operations
About this role
About Zaincash
ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.
Responsibilities:
- Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.
- Escalate unresolved or complex issues to the relevant department and follow up until closure.
- Maintain detailed and accurate records of customer interactions, transactions and complaints.
- Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.
- Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.
- Education: Bachelor’s degree in Business Administration or relative field.
- Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.
- Availability: Ability to work on a shift rotation.
- Experience: Minimum of 1 year experience in customer service or a related field
Frequently Asked Questions
Is the salary disclosed for the Customer Care Officer (Kurdish Speaker) position at ZainCash?
The salary for this Customer Care Officer (Kurdish Speaker) role at ZainCash is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Officer (Kurdish Speaker) position at ZainCash located?
This Customer Care Officer (Kurdish Speaker) role at ZainCash is based in Baghdad, Baghdad Governorate, Iraq. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Officer (Kurdish Speaker) role at ZainCash full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Officer (Kurdish Speaker) role in the Operations department at ZainCash.
Which team or department does the Customer Care Officer (Kurdish Speaker) at ZainCash belong to?
This Customer Care Officer (Kurdish Speaker) position is part of the Operations department at ZainCash. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Officer (Kurdish Speaker) position at ZainCash?
Click the "Apply Now" button on this page. You will be redirected to ZainCash's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Officer (Kurdish Speaker) job at ZainCash posted?
This Customer Care Officer (Kurdish Speaker) position at ZainCash was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Officer (Kurdish Speaker)
ZainCash
You'll be redirected to ZainCash's official application page on workable.