Customer Care Executive

The selected candidate will be responsible for handling customer interactions through inbound/outbound calls, emails, and escalations across Credit Card Operations.

Key responsibilities may include:

Handling customer service inquiries and service requests.
Managing fraud-risk related customer verification, alerts, and escalations.
Handling credit card collection activities including Bucket 1, Bucket 2, and delinquent accounts.
Resolving customer complaints within defined TATs.
Managing email communications with customers professionally.
Ensuring compliance with process guidelines and regulatory requirements.
Maintaining accurate records, reports, and customer interactions.
Delivering high-quality customer experience while achieving operational KPIs.

Job Description:

The selected candidate will be responsible for handling customer interactions through inbound/outbound calls, emails, and escalations across Credit Card Operations.

Key responsibilities may include:

Handling customer service inquiries and service requests.
Managing fraud-risk related customer verification, alerts, and escalations.
Handling credit card collection activities including Bucket 1, Bucket 2, and delinquent accounts.
Resolving customer complaints within defined TATs.
Managing email communications with customers professionally.
Ensuring compliance with process guidelines and regulatory requirements.
Maintaining accurate records, reports, and customer interactions.
Delivering high-quality customer experience while achieving operational KPIs.

Any Graduate (Mandatory).
Freshers are welcome for Fraud Risk Management (FRM) and Customer Service processes.
Collections candidates must possess a valid DRA Certification (Mandatory).
Good verbal and written communication skills.
Proficiency in English is mandatory.
Hindi language proficiency is mandatory for FRM and Customer Service roles.
Tamil language proficiency is preferred for Collections roles.
Basic email etiquette and customer handling skills.
Willingness to work in rotational shifts for FRM (including 24/7 operations).
Knowledge of banking, credit cards, customer service, fraud risk, or collections will be an added advantage.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. 

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.  

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.