Customer Care Executive
Rentokil Initial
Customer Care Executive
Rentokil Initial· ASIA & MENAT
About this role
Account Management
- Serve as the primary contact for assigned customer accounts.
- Build and maintain strong, long-term relationships with customers via F2F interaction.
- Understand customer needs, business goals, and challenges to provide appropriate solutions.
- Conduct regular follow-ups and account reviews to ensure customer satisfaction.
Customer Retention
- Monitor customer engagement to identify retention risks.
- Proactively address concerns and resolve complaints to prevent churn.
- Gather customer feedback and recommend improvements to services and processes.
- Maintain high levels of customer satisfaction and loyalty.
Upselling& Cross-Selling
- Identify opportunities to upsell additional products, services, or upgrades.
Customer Support & Administration
- Respond to customer inquiries via phone, email, chat, or other channels.
- Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.
- Maintain accurate customer records in our in-house system
- Ensure compliance with company policies and service standards.
- Customer Service, Call Centre and Sales Administration experiences preferred
- Proficient in Google Applications and good computer/IT literacy
- No prior experience required (On-The-Job training will be provided)
- Positive communication skills and customer service-oriented
- Good work ethic standards, independent and a team collaborator
- High resilience and composure (Handle complaints and unpleasant customers)
- Strong multi-tasking, analytical and meticulous abilities
- Pro-active and adaptable in a fast-paced volatile environment
- 5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day)
- Located at McPherson Area, 10 min walk from Tai Seng MRT
- 16 days Annual Leave
- Annual Wage Supplement AWS
- Annual Salary Increment (performance based)
- In/ Out Medical &, Dental benefits, Insurance coverage
Frequently Asked Questions
Is the salary disclosed for the Customer Care Executive position at Rentokil Initial?
The salary for this Customer Care Executive role at Rentokil Initial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Executive position at Rentokil Initial located?
This Customer Care Executive role at Rentokil Initial is based in Singapore, Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Executive role at Rentokil Initial full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Executive role in the ASIA & MENAT department at Rentokil Initial.
Which team or department does the Customer Care Executive at Rentokil Initial belong to?
This Customer Care Executive position is part of the ASIA & MENAT department at Rentokil Initial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Executive position at Rentokil Initial?
Click the "Apply Now" button on this page. You will be redirected to Rentokil Initial's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Executive job at Rentokil Initial posted?
This Customer Care Executive position at Rentokil Initial was posted on Jun 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Executive
Rentokil Initial
You'll be redirected to Rentokil Initial's official application page on workable.