Customer Care Executive
Rentokil Initial
Customer Care Executive
Rentokil Initial· PACIFIC
About this role
We are looking for a Customer Care Executive to join our team in Adelaide on a full-time permanent basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.
This roles primary function is retaining customers and building long term relationships.
The core responsibilities in this role include:
- Providing support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
The successful candidate will have
- Previous working experience in a similar role (customer service/ administration/ account management)
- Is experienced in customer retention
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
ABOUT THE COMPANY
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.
If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.
Rentokil Initial Employee Testimonials
"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."
Deb Morris
Customer Service Manager
"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."
Sierra Warrington
Client Retention Manager
Frequently Asked Questions
Is the salary disclosed for the Customer Care Executive position at Rentokil Initial?
The salary for this Customer Care Executive role at Rentokil Initial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Executive position at Rentokil Initial located?
This Customer Care Executive role at Rentokil Initial is based in Adelaide, South Australia, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Executive role at Rentokil Initial full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Executive role in the PACIFIC department at Rentokil Initial.
Which team or department does the Customer Care Executive at Rentokil Initial belong to?
This Customer Care Executive position is part of the PACIFIC department at Rentokil Initial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Executive position at Rentokil Initial?
Click the "Apply Now" button on this page. You will be redirected to Rentokil Initial's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Executive job at Rentokil Initial posted?
This Customer Care Executive position at Rentokil Initial was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Executive
Rentokil Initial
You'll be redirected to Rentokil Initial's official application page on workable.