CSR
boydgroup
CSR
boydgroup· Glass America
About this role
Company: Glass America
MI Detroit - 300143Great Teams Don’t Happen by Accident
Built with Intent. Driven by YOU.
At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
Job Description
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
Livonia, MI
What Glass America offers you:
Full-Time (30 or more hours per week) employees enjoy
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Career development and progression opportunities.
Be part of a company that does business in 38 states and continues to grow!
What Glass America requires of you to be successful:
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Take proactive actions to help your team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch/parts team.
What Glass America needs of you to join the team:
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer facing, front line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process driven with the understanding of how to manage inventory levels.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Auto Parts and/or Dispatcher experience is highly desirable.
Must be able to complete background check/MVR and drug screening process.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Voluntary Daily Pay option available
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
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Frequently Asked Questions
Is the salary disclosed for the CSR position at boydgroup?
The salary for this CSR role at boydgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CSR position at boydgroup located?
This CSR role at boydgroup is based in MI Detroit - 300143. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CSR role at boydgroup full-time or part-time?
This is listed as a Full time position. It is posted as a CSR role in the Glass America department at boydgroup.
Which team or department does the CSR at boydgroup belong to?
This CSR position is part of the Glass America department at boydgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CSR position at boydgroup?
Click the "Apply Now" button on this page. You will be redirected to boydgroup's official application portal hosted on workday where you can submit your application directly.
When was the CSR job at boydgroup posted?
This CSR position at boydgroup was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
CSR
boydgroup
You'll be redirected to boydgroup's official application page on Workday.