CSR
boydgroup
About this role
Job : CSR
Shift : Night shift
Location : Coimbatore
Responsibilities:
• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensuring
timely and accurate data entry through necessary communication.
• Monitor order shipments using ADSI software and carrier websites.
• Manage document requests including invoices, credits, debits, packing slips, order
confirmations, and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product
audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and
order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding
invoices awaiting payment.
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve
resolution.
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and
research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling
customer credit card payments.
• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting,
engaging with sales representatives, customers and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team.
• Sustain consistent performance levels in adherence to established KPIs concerning phone and
system usage, while also upholding the quality of work to acceptable standards.
• Make required updates in SAP or the CRM Portal as per the process and its guidelines.
Requirements
SAP, CSR, Supply chain,Order management
Frequently Asked Questions
Is the salary disclosed for the CSR position at vservesolution?
The salary for this CSR role at vservesolution is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CSR position at vservesolution located?
This CSR role at vservesolution is based in Coimbatore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CSR role at vservesolution full-time or part-time?
This is listed as a Full time position. It is posted as a CSR role at vservesolution.
How do I apply for the CSR position at vservesolution?
Click the "Apply Now" button on this page. You will be redirected to vservesolution's official application portal hosted on zohorecruit where you can submit your application directly.
When was the CSR job at vservesolution posted?
This CSR position at vservesolution was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
CSR
vservesolution
You'll be redirected to vservesolution's official application page on zohorecruit.