Credit Controller Global Grade 07
About this role
Key Outputs
• Manage customer accounts, including opening new accounts, monitoring credit limits, following up on outstanding payments, allocating receipts, and resolving account queries.
• Allocate customer payments accurately and timeously.
• Process and maintain customer credit limits on the system.
• Distribute customer statements on a regular basis.
• Monitor and control cash accounts.
• Block, unblock and open customer accounts on the system, including the setup of new accounts.
• Process customer-related transactions accurately and timeously.
• Liaise with customers regarding outstanding payments, account queries and related matters.
• Prepare and maintain accurate cash collection forecasts.
• Ensure that invoices are supported by the correct documentation required for payment.
• Ensure that all required documentation is submitted to customers on a weekly basis to minimise backlogs and prevent payment delays.
• Work closely with the parts and service teams to resolve customer queries promptly and minimise delays in payment.
• Monitor outstanding debtor balances and proactively follow up on overdue accounts to support cash-flow objectives.
• Build relationships with the customers and relevant stakeholders for ease of reference when interacting on account queries (internal and external stakeholders)
• Actively participate and contribute to BBS initiatives that create a sustained environment for healthy debtors’ days and account management for the region
Qualification, Experience and Competencies
• Grade 12 / Matric
• Valid driver’s licence
• Two to three years’ experience in a debtors / accounts receivable environment
• Strong verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Effective time-management, organisational and decision-making skills
• Well disciplined and self-starter
• Ability to work accurately under pressure and meet deadlines
• Customer-focused with the ability to professionally manage payment follow-ups, resolve account queries and build sustainable professional relationships
• Experience with customer and financial systems such as SAP, SAP Ariba, JDE or similar systems would be advantageous
Frequently Asked Questions
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