Clinical Specialist, Joint Replacement

What You Will Do:

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders