Client Relations Associate
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Client Relations Associate
Focus GlobalĀ· Service
About this role
šĀ About the RoleĀ
TheĀ Client Relations AssociateĀ will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.
As our Client Relations Associate, you will be working closely with our service teams as the point of contact for any of our customersā needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customersā expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Globalās service, creating an overall happy customer experience.
š Key Responsibilities
Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
Product knowledge: Have a thorough understanding of Focus Globalās products and be able to provide a range of support that best fit our customersā needs
Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems
šÆ Job Qualifications
Have a Bachelor's Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply!
Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
š« You Are an Ideal Candidate if You Are
Are excited about collaborating with cross-functional teams and sharing your ideas! (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products!
šLocation:Ā Mandaluyong,Metro Manila
Frequently Asked Questions
Is the salary disclosed for the Client Relations Associate position at Focus Global?
The salary for this Client Relations Associate role at Focus Global is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Relations Associate position at Focus Global located?
This Client Relations Associate role at Focus Global is based in Mandaluyong, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Relations Associate role at Focus Global full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Relations Associate role in the Service department at Focus Global.
Which team or department does the Client Relations Associate at Focus Global belong to?
This Client Relations Associate position is part of the Service department at Focus Global. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Relations Associate position at Focus Global?
Click the "Apply Now" button on this page. You will be redirected to Focus Global's official application portal hosted on freshteam where you can submit your application directly.
When was the Client Relations Associate job at Focus Global posted?
This Client Relations Associate position at Focus Global was posted on Jun 22, 2026. Apply as soon as possible ā early applications are often reviewed first.
Client Relations Associate
Focus Global
You'll be redirected to Focus Global's official application page on freshteam.