Chassis Technician - Level III

We are looking for a skilled Chassis Technician to join our team specializing in service for our Sales and Service business in Roanoke, VA.

 In this role, you will make an impact in the following ways: 

Sign on Bonus $5,000!!

- Completes repairs and maintenance on chassis products in a service workshop under supervision 

- Applies documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools 

- Disassemble, clean and inspect chassis and /or chassis components 

- Assists with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens 

- Completes training in line with skill and business requirements 

- Maintains work area and tools for cleanliness and proper operation 

- Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor 

 

Key Responsibilities:

Applies documented procedures and policies to perform diagnostics and complex repairs Performs preventative maintenance based on assessment of chassis and chassis components Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens Completes training in line with skill and business requirements Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc Maintains work area and tools for cleanliness and proper operation Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Competencies: 
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

Customer focus - Building strong customer relationships and delivering customer-centric solutions. 

Develops talent - Developing people to meet both their career goals and the organization’s goals. 

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. 

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. 

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. 

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. 

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. 

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. 

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. 

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. 

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. 

Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 

Education, Licenses, Certifications: 
Apprentice Trained Technician (Preferred). 
Vocational diploma from relevant technical institution. 
Locally valid driving permit 

This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Advanced level knowledge of and/or experience with chassis products 
Experience providing technical advice and coaching to more junior technicians (preferred)

Ability to diagnose, repair, rebuild transmissions on medium to heavy duty trucks and or RV's. Prefer Allison and Eaton experience

Able to diagnose and repair  brake, suspension, and drive line components on medium to heavy duty trucks

Experience in electrical diagnostic troubleshooting down to component level 

 

-    A current valid license is required for this role
-    Must be 18 years old with 2 years driving experience
-    This role requires a 5 year motor vehicle report, free from major violations 

-    A CDL may be required to obtain upon hire
-    Federal law requires a CDL holder to be 21 years of age or older

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.