Call Centre Administrator

Call Centre Administrator

REInvest Greece – member of the RCG Group and leading real estate service provider in Greece.  The company offers comprehensive, customer-centric solutions for individuals, businesses, and institutional entities.  Guided by sustainable development, we create opportunities and shape the future of real estate.

“If you want to make a difference in real estate, join REInvest Greece.”

We are looking for a Call Centre Administrator to join our Agency Operations team.  This role reports to the Agency Operations Manager and supports the day-to-day functioning of the call centre, ensuring efficient handling of client interactions, accurate data management, and seamless coordination across teams.

Key Responsibilities

• Manage inbound/outbound calls related to property inquiries and appointments
• Assign and route leads to the appropriate teams
• Coordinate property viewings between clients and agents
• Maintain CRM systems (client data, property listings, call logs)
• Monitor call queues and support service level delivery
• Prepare operational reports (calls, leads, performance metrics)
• Support documentation processes and ensure data accuracy
• Collaborate with internal teams (Sales, Valuations, Asset Management)

Key Requirements

• Strong communication skills in Greek & English
• Familiarity with CRM systems and reporting tools
• Experience in call centre, customer service, or administrative roles is considered a plus
• High attention to detail and organisational skills
• Ability to manage multiple tasks in a fast-paced environment

We Value

• Teamwork: Collaborating effectively across teams
• Ethics & Integrity: Ensuring accuracy and compliance
• Respect: Delivering a professional client experience
• Innovation: Supporting continuous improvement
• Results-driven ownership: Delivering high-quality outcomes

We Offer

• Competitive remuneration package
• Learning and development opportunities
• Dynamic and collaborative work environment
• Exposure to the real estate sector

Αny personal data submitted as part of your application will be processed in accordance with our candidate employees privacy notice.

About the Group
RCG Group of companies is a leading real estate services provider in Greece, with a strong interest on data and analytics. Our comprehensive suite of services, international expertise, and technology-driven approach, coupled with our strong values and commitment to client satisfaction, make us the trusted partner for property owners and investors navigating all phases of the real estate cycle.
RCG Group of companies is an equal‑opportunity employer committed to an inclusive, respectful, and diverse workplace. We do not discriminate based on gender, age, race, ethnicity, nationality, religion or belief, disability, health condition, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable local and EU laws. Guided by our values of teamwork, ethics and integrity, respect, innovation, and results‑driven ownership, we actively promote equal opportunities throughout the employee lifecycle.