B2C & Q-Commerce Logistics Lead
snitch· Logistics
About this role
Position Details
Position: Assistant Manager / Lead – B2C & Q-Commerce Logistics
Department: Logistics & Supply Chain
Reports To: Logistics Head
Location: Bangalore (HQ)
Company Overview
Snitch is one of India's fastest-growing men's fashion brands, redefining contemporary fashion through innovation, speed, and customer obsession. With a rapidly expanding omnichannel presence across D2C, marketplaces, retail stores, and Q-Commerce channels, Snitch is committed to delivering exceptional customer experiences through an agile and scalable supply chain.
Role Overview
The B2C & Q-Commerce Logistics Lead will own end-to-end customer fulfillment operations across D2C and Q-Commerce channels. The role will be responsible for courier partner performance, pickup adherence, last-mile customer experience, SLA governance, claims management, billing validation, returns, DTO and continuous process improvements.
Key Responsibilities
B2C Fulfillment Operations
• Ensure timely pickups and shipment handovers.
• Drive high order on-time connectivity and delivery performance.
• Monitor first-mile and last-mile execution.
Courier Partner Performance Management
• Manage courier partners and aggregators.
• Track SLA, TAT, NDR and delivery metrics.
• Drive wallet-share optimization based on performance – CP Allocation.
Last Mile Customer Experience
• Reduce customer escalations and delivery failures.
• Coordinate with CX teams and courier partners.
SLA Governance & Penalty Management
• Track SLA breaches and recover penalties.
• Publish regular performance scorecards along with CN Summary.
Claims & Billing Governance
• Validate courier invoices and billing accuracy.
• Manage CNs for lost and damaged shipments.
• Prevent revenue leakages through audits.
• COD reconciliation and weekly payment receivables.
Returns, RTO & DTO Management
• Own reverse logistics operations end to end.
• Align & Adhere to Same Day Pickup along with 2D pickup performance.
• Drive reduction in RTO and DTO percentages with an analytics mindset.
Q-Commerce Logistics Operations
• Monitor order flow and delivery performance with KPI metrics.
• Ensure platform SLA adherence and customer experience.
Desired Experience
• 2–5 years of experience in E-Commerce logistics or supply chain operations.
• Candidates with prior experience in courier companies, logistics aggregators or D2C brands are preferred.
Key Success Metrics
• Pickup SLA Adherence & Last Mile Delivery Performance
• Billing Accuracy along with Lost & Damage Claim Recovery
• Q-Commerce Service Levels and Ticket Resolution
What We Offer
• Competitive Salary: We offer a competitive salary package to reward your skills and experience.
• Hands-on Experience: Gain practical experience and exposure to various aspects of logistics and supply chain management within the apparel industry.
• Professional Growth: Work alongside industry professionals who are dedicated to enhancing your learning and providing valuable insights.
• Awesome Gen Z Culture: Join a dynamic, forward-thinking team that thrives on collaboration, innovation, and a positive work environment.
• Employee Discount: Enjoy special discounts on our brand's products as a valued member of our team.
Frequently Asked Questions
Is the salary disclosed for the B2C & Q-Commerce Logistics Lead position at snitch?
The salary for this B2C & Q-Commerce Logistics Lead role at snitch is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the B2C & Q-Commerce Logistics Lead role at snitch full-time or part-time?
This is listed as a FULL TIME position. It is posted as a B2C & Q-Commerce Logistics Lead role in the Logistics department at snitch.
Which team or department does the B2C & Q-Commerce Logistics Lead at snitch belong to?
This B2C & Q-Commerce Logistics Lead position is part of the Logistics department at snitch. See the full job description for more information about the team structure and responsibilities.
How do I apply for the B2C & Q-Commerce Logistics Lead position at snitch?
Click the "Apply Now" button on this page. You will be redirected to snitch's official application portal hosted on keka where you can submit your application directly.
When was the B2C & Q-Commerce Logistics Lead job at snitch posted?
This B2C & Q-Commerce Logistics Lead position at snitch was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
B2C & Q-Commerce Logistics Lead
snitch
You'll be redirected to snitch's official application page on keka.