Assistant Manager – B2C Operations (Forward & Returns)
snitch· Warehouse Operations
About this role
Location: North Tauru FC
Department: B2C Operations (E-commerce/D2C Fulfillment)
Role Overview
We are looking for a proactive and detail-oriented B2C Assistant Manager to lead and own the end-to-end B2C operations charter — covering both Forward (outbound order fulfillment) and Returns (reverse logistics) — at North Tauru FC. This role will drive daily execution, team performance, and process compliance across order processing, dispatch, and returns reconciliation, ensuring SLA adherence for a D2C brand operating across major online marketplaces. The candidate will act as the key point of ownership between warehouse operations, logistics partners, customer support, and marketplace/brand teams.
Key Responsibilities
Forward Operations (Outbound)
- Own daily B2C order processing through WMS/OMS platforms (e.g., Unicommerce, Uniware, Logic) from order release to dispatch.
- Monitor and manage order flow across picking, packing, and QC to ensure zero-defect shipments.
- Drive dispatch accuracy and on-time pickups in coordination with logistics partners (Delhivery, Bluedart, Ecom Express, etc.).
- Track and report daily dispatch performance against SLAs; proactively flag and resolve bottlenecks.
- Maintain real-time updates of order and tracking status across shared trackers/systems.
Returns Operations (Reverse Logistics)
- Oversee inwarding, verification, and QC of B2C return shipments as per SOPs.
- Ensure accurate categorization of returns (sellable/non-sellable/damaged) and timely disposition.
- Own return tracker accuracy — status updates, remarks, and supporting evidence (images/notes).
- Coordinate with QC, SPF claims, and inventory teams to close return-linked discrepancies.
- Drive closure of pending return backlogs within defined TAT; minimize aging and exceptions.
Team & Stakeholder Management
- Supervise and guide the B2C forward and returns executive team; allocate daily workload and monitor productivity.
- Act as the primary escalation point for logistics partners, customer support, and marketplace/brand teams (Myntra, Amazon, Flipkart, D2C website, etc.).
- Drive cross-functional coordination with QC, inventory, and finance/claims teams for smooth reconciliation.
Reporting & Compliance
- Prepare and present daily/weekly/monthly MIS on forward dispatch performance and return metrics.
- Ensure full compliance with SLAs, SOPs, and audit requirements across both charters.
- Support internal/external audits, reconciliations, and claims processes.
- Identify process gaps and drive continuous improvement initiatives to enhance TAT and customer satisfaction.
Key Skills
- Strong understanding of B2C e-commerce workflows — both forward fulfillment and reverse logistics
- Hands-on experience with WMS/OMS platforms (Unicommerce, Uniware, Logic, or similar)
- Advanced proficiency in Excel/Google Sheets (pivot tables, trackers, dashboards preferred)
- Strong people management, communication, and stakeholder coordination skills
- High attention to detail with a process-compliance mindset
- Ability to manage multiple priorities in a fast-paced, high-volume FC environment
- Analytical mindset with the ability to translate data into actionable insights
Qualifications
- Graduate in any discipline (Logistics/Supply Chain Management preferred; MBA a plus)
- 6–8 years of experience in B2C warehouse/e-commerce operations, with exposure to both forward and returns processes
- Prior experience managing a team in a D2C brand or marketplace fulfillment environment strongly preferred
- Experience working with marketplaces (Myntra, Amazon, Flipkart) and D2C fulfillment models is a strong plus
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager – B2C Operations (Forward & Returns) position at snitch?
The salary for this Assistant Manager – B2C Operations (Forward & Returns) role at snitch is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager – B2C Operations (Forward & Returns) position at snitch located?
This Assistant Manager – B2C Operations (Forward & Returns) role at snitch is based in New Delhi, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager – B2C Operations (Forward & Returns) role at snitch full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Assistant Manager – B2C Operations (Forward & Returns) role in the Warehouse Operations department at snitch.
Which team or department does the Assistant Manager – B2C Operations (Forward & Returns) at snitch belong to?
This Assistant Manager – B2C Operations (Forward & Returns) position is part of the Warehouse Operations department at snitch. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Manager – B2C Operations (Forward & Returns) position at snitch?
Click the "Apply Now" button on this page. You will be redirected to snitch's official application portal hosted on keka where you can submit your application directly.
When was the Assistant Manager – B2C Operations (Forward & Returns) job at snitch posted?
This Assistant Manager – B2C Operations (Forward & Returns) position at snitch was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager – B2C Operations (Forward & Returns)
snitch
You'll be redirected to snitch's official application page on keka.