ASST. OUTLET MANAGER

Job Purpose:

To support the Outlet Manager in daily operations of the bakery outlet, ensuring excellent customer service, team management, and achievement of sales and operational goals.

Key Responsibilities:

1. Outlet Operations:

• Assist in the day-to-day functioning of the outlet.
• Ensure cleanliness, hygiene, and proper display of products.
• Maintain proper stock levels and coordinate with inventory/supply team.

Customer Service:

• Ensure high standards of customer satisfaction and handle customer complaints efficiently.
• Train team members to greet customers and handle queries politely and professionally.
• Monitor customer feedback and ensure prompt corrective action.

Team Supervision:

• Supervise counter sales staff, packers, and housekeeping staff.
• Ensure staff follow grooming, punctuality, and discipline standards.
• Plan staff duty rosters and leave schedules in coordination with the Outlet Manager.

Sales & Targets:

• Drive daily/weekly sales targets set by the management.
• Promote upselling and cross-selling among team members.
• Monitor fast-moving and slow-moving items and coordinate with the central team.

Billing & Cash Handling:

• Supervise billing operations and ensure accuracy in cash handling.
• Perform end-of-day reconciliation of cash and card transactions.
• Report any discrepancies to the Outlet Manager immediately.

Compliance & Reporting:

• Ensure adherence to company SOPs, food safety norms, and statutory requirements.
• Prepare and submit daily sales and operations reports.
• Assist in internal audits and stock verification.

Required Skills:

• Strong leadership and interpersonal skills
• Good communication in English, Telugu (Hindi optional)
• Basic computer and billing software knowledge
• Customer-centric attitude and team spirit
• Ability to handle pressure and multitask

Qualification & Experience:

• Education: Intermediate (Hospitality/Retail preferred)
• Experience: 2–4 years in food retail/QSR/bakery/hotel outlet operations
• Age Limit: 22 to 30 years preferred