Medical Record Technician
Apollo Group
Associate - Group Revenue Team
About this role
The Associate – Call Center position at Apollomedics Super Speciality Hospital in Lucknow is a patient-facing support role. The primary purpose of this role is to handle inbound and outbound communications professionally, managing doctor appointments, patient queries, and service packages.
Below is the structured job description, outlining the key responsibilities, requirements, and required skills for this position.
? Key Roles & Responsibilities
- Inbound & Outbound Calling: Professionally handle high-volume inbound queries and make outbound follow-up or confirmation calls.
- Appointment Management: Schedule, reschedule, and cancel patient appointments for various doctors and departments across the hospital.
- Information Provisioning: Provide precise details to callers regarding OPD timings, doctor availability, diagnostic services, pricing, and health packages.
- Complaint Escalation: Log patient grievances, feedback, or complex service-related complaints, and route them to the relevant supervisors or clinical departments.
- Inter-departmental Coordination: Work alongside the front office, billing desk, diagnostic labs, and medical teams to ensure seamless patient care services.
- CRM Data Management: Maintain systematic records of patient interaction history, update booking logs, and handle basic computer data entry tasks.
? Job Requirements & Qualifications
- Education: Graduate in any stream (12th Pass with relevant experience is occasionally considered for entry-level roles).
- Experience: Typically ranges from 0 to 3 years of experience in a BPO, customer support, or healthcare front-desk setting. Freshers with good communication skills are often welcomed.
- Languages: Fluency in Hindi and English is mandatory for navigating local patient requirements in the Lucknow region.
- Shift Flexibility: Ability to work in operational shift routines as mandated by the hospital’s 24/7 care guidelines.
Frequently Asked Questions
Is the salary disclosed for the Associate - Group Revenue Team position at Apollo Group?
The salary for this Associate - Group Revenue Team role at Apollo Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate - Group Revenue Team position at Apollo Group located?
This Associate - Group Revenue Team role at Apollo Group is based in Lucknow, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Associate - Group Revenue Team position at Apollo Group?
Click the "Apply Now" button on this page. You will be redirected to Apollo Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Associate - Group Revenue Team job at Apollo Group posted?
This Associate - Group Revenue Team position at Apollo Group was posted on Oct 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate - Group Revenue Team
Apollo Group
You'll be redirected to Apollo Group's official application page on peoplestrong.