Associate Customer Service Manager
stryker· Stryker Korea Ltd.
About this role
Work Flexibility: Hybrid
Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.
What You Will Do
- Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
- Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
- Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
- Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
- Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
- Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
- Standardize workflows and enforce adherence to operating procedures across the team
- Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges
What You Will Need
Required:
- Minimum 10 years of experience in customer service, operations, or order management
- Minimum 2 years of experience leading or supervising a team
- Experience managing end-to-end order management processes
- Working proficiency in English (spoken and written)
- Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)
Preferred:
- Experience in the medical device or healthcare industry
- Active participation in ERP implementation or enhancement
- Demonstrated contributions in Process enhancement, automation initiatives
Frequently Asked Questions
Is the salary disclosed for the Associate Customer Service Manager position at stryker?
The salary for this Associate Customer Service Manager role at stryker is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Customer Service Manager position at stryker located?
This Associate Customer Service Manager role at stryker is based in Seoul, Korea. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Customer Service Manager role at stryker full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Customer Service Manager role in the Stryker Korea Ltd. department at stryker.
Which team or department does the Associate Customer Service Manager at stryker belong to?
This Associate Customer Service Manager position is part of the Stryker Korea Ltd. department at stryker. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Customer Service Manager position at stryker?
Click the "Apply Now" button on this page. You will be redirected to stryker's official application portal hosted on workday where you can submit your application directly.
When was the Associate Customer Service Manager job at stryker posted?
This Associate Customer Service Manager position at stryker was posted on Jun 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Customer Service Manager
stryker
You'll be redirected to stryker's official application page on Workday.