Assistant Reservation Manager | AYANA Komodo

AYANA Hospitality· AYANA Komodo
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📍 Komodo, Nusa Tenggara Timur, Indonesia

About this role

AYANA Komodo Resort is seeking a results-driven and detail-oriented Assistant Reservation Manager to support the efficient operation of our Reservations Department while ensuring an exceptional guest experience.

Key Responsibilities:

  1. Assist in leading, coaching, and supervising the Reservations Communication team to ensure consistent service quality, adherence to brand standards, and strong team performance.
  2. Assist in monitoring and maintaining up-to-date knowledge of all reservation systems, hotel services, room rates, packages, and promotional offerings.
  3. Support the team in applying effective selling strategies, resolving guest complaints, and ensuring accurate input of data in PMS and other relevant systems.
  4. Work closely with the Front Office and Revenue teams to help optimize room occupancy and improve guest satisfaction scores.
  5. Assist in delivering training, preparing schedules, conducting daily briefings, and ensuring compliance with departmental procedures and service standards.
  • At least 2 years of experience in a reservations leadership role in hospitality.
  • Proficient in PMS, PABX, and other hotel reservation systems.
  • Solid knowledge of sales techniques, yield management, and cost control.
  • Strong attention to detail and ability to handle confidential information.
  • Skilled in team coaching, training, and delivering effective feedback.
  • Positive Working
  • Great Environment
  • Supportive Team Work

Frequently Asked Questions

Is the salary disclosed for the Assistant Reservation Manager | AYANA Komodo position at AYANA Hospitality?
The salary for this Assistant Reservation Manager | AYANA Komodo role at AYANA Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Reservation Manager | AYANA Komodo position at AYANA Hospitality located?
This Assistant Reservation Manager | AYANA Komodo role at AYANA Hospitality is based in Komodo, Nusa Tenggara Timur, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Assistant Reservation Manager | AYANA Komodo at AYANA Hospitality belong to?
This Assistant Reservation Manager | AYANA Komodo position is part of the AYANA Komodo department at AYANA Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Reservation Manager | AYANA Komodo position at AYANA Hospitality?
Click the "Apply Now" button on this page. You will be redirected to AYANA Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Assistant Reservation Manager | AYANA Komodo job at AYANA Hospitality posted?
This Assistant Reservation Manager | AYANA Komodo position at AYANA Hospitality was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Reservation Manager | AYANA Komodo
AYANA Hospitality
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