Guest Relations Officer | AYANA BALI

AYANA Hospitality· AYANA Bali
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📍 Bali, Bali, IndonesiaFull time

About this role

We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards
  • Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel
  • Experience handling guest inquiries, feedback, and complaints professionally
  • Fluent in Korean, Mandarin, Japanese, or another relevant language
  • Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirable
  • Experience using OPERA PMS is an advantage
  • Experience attending to VIPs and special guests is an advantage
  • Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage

Frequently Asked Questions

Is the salary disclosed for the Guest Relations Officer | AYANA BALI position at AYANA Hospitality?
The salary for this Guest Relations Officer | AYANA BALI role at AYANA Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Officer | AYANA BALI position at AYANA Hospitality located?
This Guest Relations Officer | AYANA BALI role at AYANA Hospitality is based in Bali, Bali, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Officer | AYANA BALI role at AYANA Hospitality full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Officer | AYANA BALI role in the AYANA Bali department at AYANA Hospitality.
Which team or department does the Guest Relations Officer | AYANA BALI at AYANA Hospitality belong to?
This Guest Relations Officer | AYANA BALI position is part of the AYANA Bali department at AYANA Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Officer | AYANA BALI position at AYANA Hospitality?
Click the "Apply Now" button on this page. You will be redirected to AYANA Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Officer | AYANA BALI job at AYANA Hospitality posted?
This Guest Relations Officer | AYANA BALI position at AYANA Hospitality was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Officer | AYANA BALI
AYANA Hospitality
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