Aftersales Executive - Mercedes Benz

LSH Auto· Aftersales
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📍 Birmingham, England, United Kingdom

About this role

Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.

Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience. You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers.

Hours - 45

Salary - £30,387 Plus OTE bonus

  • Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
  • Schedule and manage service appointments, ensuring optimal workflow in the service department.
  • Collaborate closely with service and parts teams to provide timely updates and information to customers.
  • Proactively seek customer feedback and address any issues or concerns in a professional manner.
  • Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
  • Work towards achieving key performance indicators related to aftersales service.

Requirements

The successful candidate will possess:

  • Previous experience in an aftersales or customer service role within the automotive sector.
  • Exceptional communication skills and a commitment to delivering outstanding customer service.
  • Strong organizational skills and attention to detail.
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • A valid driver's licence is essential.

Benefits Include:

•        A range of Mercedes Benz training and leadership programmes

•        Refer a friend scheme – up to £1000

•        Funded ongoing training and development

•        Platinum Plus Rewards Scheme

•        Colleague Car Purchase Scheme

•        Eye care Vouchers

•        Life Assurance (4 x annual salary)

•        31 days holiday (including bank holidays), rising to 38 days with length of service

•        Wellbeing Support

•        Company Pension

Frequently Asked Questions

Is the salary disclosed for the Aftersales Executive - Mercedes Benz position at LSH Auto?
The salary for this Aftersales Executive - Mercedes Benz role at LSH Auto is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Aftersales Executive - Mercedes Benz position at LSH Auto located?
This Aftersales Executive - Mercedes Benz role at LSH Auto is based in Birmingham, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Aftersales Executive - Mercedes Benz at LSH Auto belong to?
This Aftersales Executive - Mercedes Benz position is part of the Aftersales department at LSH Auto. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Aftersales Executive - Mercedes Benz position at LSH Auto?
Click the "Apply Now" button on this page. You will be redirected to LSH Auto's official application portal hosted on workable where you can submit your application directly.
When was the Aftersales Executive - Mercedes Benz job at LSH Auto posted?
This Aftersales Executive - Mercedes Benz position at LSH Auto was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Aftersales Executive - Mercedes Benz
LSH Auto
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