Aftersales Executive - Mercedes Benz

LSH Auto· Aftersales
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📍 Birmingham, England, United KingdomFull time

About this role

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Aftersales Executive - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - £30,387 plus OTE bonus

Responsibilities

  • Coordinate customer service bookings and manage aftersales enquiries efficiently.
  • Monitor repair progress and keep customers updated throughout the service journey.
  • Work closely with workshop teams to ensure timely service delivery.
  • Resolve customer concerns professionally to maintain high satisfaction and loyalty.
  • Support upselling of service plans, parts, and maintenance packages where appropriate.
  • 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
  • Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
  • Valid driver's licence.
  • Eligibility to work in the UK.
  • Experience with Keyloop is a plus.
  • Experience resolving customer complaints in a dealership aftersales setting would be beneficial.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• On site gym

Frequently Asked Questions

Is the salary disclosed for the Aftersales Executive - Mercedes Benz position at LSH Auto?
The salary for this Aftersales Executive - Mercedes Benz role at LSH Auto is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Aftersales Executive - Mercedes Benz position at LSH Auto located?
This Aftersales Executive - Mercedes Benz role at LSH Auto is based in Birmingham, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Aftersales Executive - Mercedes Benz role at LSH Auto full-time or part-time?
This is listed as a Full time position. It is posted as a Aftersales Executive - Mercedes Benz role in the Aftersales department at LSH Auto.
Which team or department does the Aftersales Executive - Mercedes Benz at LSH Auto belong to?
This Aftersales Executive - Mercedes Benz position is part of the Aftersales department at LSH Auto. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Aftersales Executive - Mercedes Benz position at LSH Auto?
Click the "Apply Now" button on this page. You will be redirected to LSH Auto's official application portal hosted on workable where you can submit your application directly.
When was the Aftersales Executive - Mercedes Benz job at LSH Auto posted?
This Aftersales Executive - Mercedes Benz position at LSH Auto was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Aftersales Executive - Mercedes Benz
LSH Auto
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You'll be redirected to LSH Auto's official application page on workable.