Administrator - Sailpoint IIQ, Java, SailPoint FAM
About this role
Job Summary
The Support Operations Administrator plays a critical role in ensuring the smooth functioning of support and operations by independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. This role is pivotal in enhancing customer satisfaction and operational efficiency, contributing significantly to the organization's overall success.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Executing Tasks To Ensure Compliance With Company Policies In Support Operations.
2. Provide On-Call Support For Escalated Issues By Analyzing Problems Using Java And Sailpoint Iiq, Facilitating Timely Resolutions To Meet Customer Expectations.
3. Conduct Root Cause Analysis Of Incidents By Leveraging Java Development Skills, Ensuring Continuous Improvement And Prevention Of Future Issues.
4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Sailpoint Fam And Java Tools To Prioritize And Address Customer Needs Effectively.
5. Enhance Knowledge Management By Updating And Managing The Knowledge Base With Solutions And Insights, And Providing Training And Coaching To New Analysts To Foster Team Development.
6. Drive Customer Satisfaction And Csat Metrics By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Effective Problem-Solving.
2. Provide On-Call Support For Escalated Issues By Analyzing Problems Using Java And Sailpoint Iiq, Facilitating Timely Resolutions To Meet Customer Expectations.
3. Conduct Root Cause Analysis Of Incidents By Leveraging Java Development Skills, Ensuring Continuous Improvement And Prevention Of Future Issues.
4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Sailpoint Fam And Java Tools To Prioritize And Address Customer Needs Effectively.
5. Enhance Knowledge Management By Updating And Managing The Knowledge Base With Solutions And Insights, And Providing Training And Coaching To New Analysts To Foster Team Development.
6. Drive Customer Satisfaction And Csat Metrics By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Effective Problem-Solving.
Skill Requirements
1. Proficiency In Java Development For Support And Troubleshooting.
2. Strong Understanding Of Sailpoint Iiq For Identity Management And Operations.
3. Familiarity With Sailpoint Fam For Access Management Tasks.
4. Ability To Conduct Root Cause Analysis And Implement Preventive Measures.
5. Excellent Problem-Solving Skills And Customer Service Orientation.
2. Strong Understanding Of Sailpoint Iiq For Identity Management And Operations.
3. Familiarity With Sailpoint Fam For Access Management Tasks.
4. Ability To Conduct Root Cause Analysis And Implement Preventive Measures.
5. Excellent Problem-Solving Skills And Customer Service Orientation.
Other Requirements
1. Optional But Valuable Certifications: Sailpoint Iiq Certified Implementation Engineer, Java Se 8 Programmer
Frequently Asked Questions
Is the salary disclosed for the Administrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech?
The salary for this Administrator - Sailpoint IIQ, Java, SailPoint FAM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech located?
This Administrator - Sailpoint IIQ, Java, SailPoint FAM role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Sailpoint IIQ, Java, SailPoint FAM job at HCLTech posted?
This Administrator - Sailpoint IIQ, Java, SailPoint FAM position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Sailpoint IIQ, Java, SailPoint FAM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.