Job Description – IP Coordinator

Position: IP Coordinator – In-Patient Services
Department: In-Patient / Patient Services
Location: Hospital
Reporting To: Manager – Patient Services / Operations

Job Summary

The IP Coordinator is responsible for coordinating and facilitating smooth in-patient services from admission to discharge. The role involves coordinating with patients, doctors, nursing teams, billing, insurance/TPA, diagnostics, pharmacy, and other hospital departments to ensure efficient patient care and a positive patient experience.

Key Responsibilities

• Coordinate the complete in-patient admission, transfer, and discharge process.

• Ensure timely allocation of beds and coordination with the concerned departments.

• Act as a point of contact for patients and attendants regarding IP-related services and processes.

• Coordinate with doctors, nursing staff, billing, pharmacy, diagnostics, housekeeping, and other support departments.

• Monitor patient movement and ensure timely completion of required processes.

• Coordinate with the Billing and TPA/Insurance teams for approvals, documentation, and discharge formalities.

• Follow up on pending investigations, reports, consultations, and other requirements affecting patient flow.

• Ensure that patient and attendant queries are addressed promptly and escalated when required.

• Support timely discharge by coordinating with all concerned departments.

• Verify and facilitate completion of necessary patient documentation.

• Maintain accurate records and reports related to IP operations.

• Monitor pending cases and follow up with respective departments for closure.

• Handle patient concerns professionally and escalate unresolved issues to the appropriate authority.

• Ensure compliance with hospital policies, SOPs, and quality standards.

• Maintain confidentiality of patient information and hospital records.

• Support patient satisfaction initiatives and contribute to improving the overall patient experience.

Required Skills

• Good communication and interpersonal skills.

• Strong coordination and follow-up abilities.

• Patient-centric approach and professional attitude.

• Good knowledge of hospital IP operations and patient flow.

• Ability to coordinate with multiple departments effectively.

• Good documentation and computer skills.

• Ability to handle patients and attendants with empathy and professionalism.

• Strong problem-solving and escalation management skills.

• Ability to work under pressure in a hospital environment.

Qualification

• Graduate in any discipline.

• Preference may be given to candidates with qualifications in Hospital Management, Healthcare Management, Nursing, or related fields.

Experience

• 2–5 years of relevant experience in hospital IP operations, patient services, front office, admission/discharge, or healthcare coordination.

• Experience in a reputed hospital is preferred.

Key Performance Indicators (KPIs)

• Timely admission and discharge coordination.

• Reduction in discharge delays.

• Effective coordination of patient services.

• Resolution time for patient queries and complaints.

• Accuracy and completeness of documentation.

• Patient satisfaction and service quality.

• Compliance with hospital SOPs and processes.