Job Description – IP Coordinator

Position: IP Coordinator – In-Patient Services
Department: In-Patient / Patient Services
Location: Hospital
Reporting To: Manager – Patient Services / Operations

Job Summary

The IP Coordinator is responsible for coordinating and facilitating smooth in-patient services from admission to discharge. The role involves coordinating with patients, doctors, nursing teams, billing, insurance/TPA, diagnostics, pharmacy, and other hospital departments to ensure efficient patient care and a positive patient experience.

Key Responsibilities

• Coordinate the complete in-patient admission, transfer, and discharge process.

• Ensure timely allocation of beds and coordination with the concerned departments.

• Act as a point of contact for patients and attendants regarding IP-related services and processes.

• Coordinate with doctors, nursing staff, billing, pharmacy, diagnostics, housekeeping, and other support departments.

• Monitor patient movement and ensure timely completion of required processes.

• Coordinate with the Billing and TPA/Insurance teams for approvals, documentation, and discharge formalities.

• Follow up on pending investigations, reports, consultations, and other requirements affecting patient flow.

• Ensure that patient and attendant queries are addressed promptly and escalated when required.

• Support timely discharge by coordinating with all concerned departments.

• Verify and facilitate completion of necessary patient documentation.

• Maintain accurate records and reports related to IP operations.

• Monitor pending cases and follow up with respective departmen