Windows 11 Lab IT Deskside Support

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

RESPONSIBILITIES  

• Build and maintain a working relationship with Lab Owners, IT Teams and Management. 

• Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment  

• Collaborates with client’s project management team to assure a seamless migration 

• Migrate computers and software per the PKI Windows 10 documentation 

• Document procedures, policies, troubleshooting and best practices 

• Coordinates and works with outside vendors, with migrations.  

• Maintain daily project related communications with the Windows 10 team 

• Participate in daily project scrum meetings  

• Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up. 

• Escalates migration issues to the project manager. 

•  Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills 

• Ability to manage one’s time with minimal supervision to achieve objectives 

REQUIREMENTS 

• Bachelor’s degree in computer science or a minimum of 3-5 years of relevant professional deskside experience 

• Demonstrated Leadership abilities and be achievement oriented.  

• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. 

• Strong verbal and written communication skills.  

• Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.  

• Problem solving skills to resolve issues