Sr. Production Planner
newperkinelmer
Customer Care Officer
newperkinelmer· TW10 PerkinElmer Taiwan Corporation
About this role
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Care Officer
Location(s)
TaipeiJob Description
Responsible for Service operation & coordination with service engineers and customers. warehouse management, and SP/LP customs clearance.
Service operation & coordination
- Label products accurately and strictly in accordance with customer orders and specifications.
- Upload required documents, reports, and supporting materials to customer portals timely and correctly.
- Track order status, update records, and provide timely feedback to customers and internal stakeholders.
- Maintain data integrity in operation systems and customer portals.
- Communicate with customers to clarify order information, resolve basic operation inquiries, and ensure service satisfaction.
Warehouse management
- Be responsible for goods receiving, picking, packing and shipment arrangement.
- Maintain warehouse inventory data in ERP or WMS system, update stock records timely.
- Prepare inbound & outbound documents, verify picking list, delivery note and packing list.
- Conduct regular inventory reconciliation, sort out inventory discrepancy reports and follow up adjustments.
- Sort, file and archive warehouse-related paperwork and electronic documents.
- Monitor stock status, identify slow-moving or obsolete materials and report to supervisor.
- Assist in preparing monthly warehouse operation reports.
- Communicate with internal departments to resolve inventory and delivery issues.
Customs clearance management for SP/LP
- Prepare and review full set of import/export customs documents: commercial invoice, packing list, contract, bill of lading/air waybill, customs declaration form, etc.
- Conduct accurate commodity code (HS code) classification and tariff calculation for imported/exported goods.
- Communicate and coordinate with customs brokers, freight forwarders, carriers and warehouses to resolve clearance issues.
- Ensure compliance with customs policies, import/export regulations, tax requirements and trade control rules.
- Track and settle customs duties, taxes and related fees; maintain customs records and filing for audit.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Officer position at newperkinelmer?
The salary for this Customer Care Officer role at newperkinelmer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Officer position at newperkinelmer located?
This Customer Care Officer role at newperkinelmer is based in Taipei. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Officer role at newperkinelmer full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Officer role in the TW10 PerkinElmer Taiwan Corporation department at newperkinelmer.
Which team or department does the Customer Care Officer at newperkinelmer belong to?
This Customer Care Officer position is part of the TW10 PerkinElmer Taiwan Corporation department at newperkinelmer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Officer position at newperkinelmer?
Click the "Apply Now" button on this page. You will be redirected to newperkinelmer's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Officer job at newperkinelmer posted?
This Customer Care Officer position at newperkinelmer was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Officer
newperkinelmer
You'll be redirected to newperkinelmer's official application page on Workday.