Water Conservation Program Specialist - Rebates

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $24.35 - $30.43 per hour

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

The deadline to submit applications is October 9th, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

Overview of Department / Position

Aurora Water's Mission Statement is to enhance and protect the quality of life for Aurora citizens by providing safe, dependable and sustainable water, sewer and stormwater services, today and in the future.

The Water Conservation Program Specialist – Rebates role helps to educate the public on water conservation, drought information, and rebate programs by performing field inspections, attending outreach events, and liaising with Aurora Water customers.  

Primary Duties & Responsibilities:

• Assist the Conservation Rebates Program Manager with administrative duties 

• Communicate with customers via phone and email regarding rebate processes 

• Attend water conservation outreach events 

• Perform landscape rebate inspections 

• Respond to customer inquiries pertaining to rebate programs and general water conservation information 

• Assist with outreach to multifamily and commercial customers 

• Perform additional duties as assigned  

The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.   

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered. 

Education:   

• High School diploma or GED 

Experience:   

• At least 2 years of experience in customer service 

Preferred Qualifications:  

• A general knowledge of water conservation principles  

• A general knowledge of water-wise landscape principles 

• A general knowledge of irrigation system principles  

Knowledge: 

• Knowledge of conflict management and communication strategies for interacting with the public 

Skills:   

• Must exhibit strong customer service skills, interpersonal communications and collaboration skills 

• Must be proficient at Microsoft Office Suite 

• Must be proficient at time management and planning for task efficiency 

• Must be organized and detail-oriented  

Abilities:   

• Ability to establish and maintain effective working relationships with employees and customers 

• Ability to communicate effectively both verbally and in writing 

• Ability to stay self-motivated and on-task 

• Ability to maintain a positive attitude when interacting with customers in a variety of situations 

Licenses and Certifications Required:   

• Driver’s license with a good driving history 

WORKING CONDITIONS  

Essential Personnel:  

• When a local announcement of emergency or disaster is declared by the city, all city of Aurora employees may be required to work as essential personnel. 

Physical Demands: 

• Frequent light physical work that involves moving no more than 20 pounds at a time 

• Frequent walking and standing as well as activities requiring a full range of body movement including bending and stooping 

• Hand-eye and hand-foot coordination for driving a vehicle 

• Vision to read manuals and documents 

• Speech and hearing to communicate with employees and customers 

Work Environment: 

• Works primarily in a comfortable office environment with occasional outdoor work in varying weather conditions with potential exposure to noise, dust, fumes, chemicals, and animals including stinging insects 

Equipment Used: 

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, and Excel 

• Occasionally operates a city vehicle  

• This position may require the use of personal equipment (e.g. vehicle, cell phone, etc.) in the course of employment 

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.