Quality Assurance
hotelkey
Virtual Front Desk Executive
hotelkey· GK Support
About this role
WE ARE HIRING FOR OUR SURAT OFFICE!
PREFRRING SURAT CANDIDATES
We are seeking a dynamic and tech-savvy Virtual Front Desk Executive to manage our virtual concierge and front desk operations. In this role, you will serve as the primary digital touchpoint for our guests, delivering exceptional hospitality through live video KIOSKs, phone systems, and digital messaging applications. Your objective is to ensure a flawless guest journey by supervising check-ins/check-outs, resolving inquiries, and maintaining fluid synchronisation with our physical property teams.
Key Responsibilities:
- Digital Concierge Services: Provide a warm, face-to-face welcome to guests via KIOSK video feeds and handle incoming property communications with professionalism.
- Arrival & Departure Facilitation: Securely manage digital check-in and check-out procedures, process room keys, and verify guest credentials.
- Booking Administration: Organize, update, and monitor reservations and room allocations within the central property database.
- Guest Inquiry Management: Address questions regarding property guidelines, facilities, pricing, and local recommendations accurately and efficiently.
- On-Site Team Syncing: Act as the liaison between virtual guest requests and physical staff, directing housekeeping and maintenance tickets instantly.
- Issue Resolution: Troubleshoot guest complaints or minor system disruptions calmly, ensuring a high level of customer satisfaction.
Candidate Profile & Qualifications:
- Articulate Communication: Superior written and spoken English skills with an ability to communicate clearly and professionally.
- Engaging Presence: A friendly, approachable, and camera-ready personality suited for video-based customer interactions.
- Operational Flexibility: Total availability to accommodate a rotating schedule, which includes weekend shifts, evening hours, and holidays.
- Digital Literacy: Comfortable operating modern computer systems, navigation software, and multi-screen digital tools.
- Valued Experience: A background in a guest-facing role, retail customer care, call centers, or hospitality management is highly preferred. Familiarity with hotel PMS tools is a distinct benefit.
- Problem-Solving Skills: Excellent interpersonal skills combined with a quick, solution-oriented mindset.
Frequently Asked Questions
What is the salary for the Virtual Front Desk Executive role at hotelkey?
The listed salary for this Virtual Front Desk Executive position at hotelkey is INR 20K–32K. This is an FULL TIME role.
Where is the Virtual Front Desk Executive position at hotelkey located?
This Virtual Front Desk Executive role at hotelkey is based in Surat, GJ, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Virtual Front Desk Executive role at hotelkey full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Virtual Front Desk Executive role in the GK Support department at hotelkey.
Which team or department does the Virtual Front Desk Executive at hotelkey belong to?
This Virtual Front Desk Executive position is part of the GK Support department at hotelkey. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Virtual Front Desk Executive position at hotelkey?
Click the "Apply Now" button on this page. You will be redirected to hotelkey's official application portal hosted on keka where you can submit your application directly.
When was the Virtual Front Desk Executive job at hotelkey posted?
This Virtual Front Desk Executive position at hotelkey was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Virtual Front Desk Executive
hotelkey · 💰 INR 20K–32K
You'll be redirected to hotelkey's official application page on keka.