Technical Support - L1
hotelkey
Technical Support - L1
hotelkey· HK Support
About this role
Description
HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.
Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain the HotelKey Product suite which is brand new in the Hospitality Industry.
Responsibilities :
- Resolve all tickets raised by clients
- Troubleshoot functional issues of clients on the HotelKey PMS
- Train end users on how to use the product
- Monitoring error logs for Interfaces to HotelKey PMS
- Meet all SLA requirements and help maintain Key Performance Matrix
- Compile, review and monitor daily / weekly performance of the Project
- Identify improvement areas and implement measures to maximize customer satisfaction levels.
- Assess customer feedback, and evaluate areas of improvements based on critical feedback
- Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
- Work with client IT teams and support knowledge across the team
Requirement :
- Experience in Tier I Support activities
- Excellent people management skills and communication skills required
- Good Analytical and presentation skills
- Knowledge of Microsoft Word and Excel
- Experience in Hospitality Industry property management is a plus.
Frequently Asked Questions
Is the salary disclosed for the Technical Support - L1 position at hotelkey?
The salary for this Technical Support - L1 role at hotelkey is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support - L1 position at hotelkey located?
This Technical Support - L1 role at hotelkey is based in Nagpur, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support - L1 role at hotelkey full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support - L1 role in the HK Support department at hotelkey.
Which team or department does the Technical Support - L1 at hotelkey belong to?
This Technical Support - L1 position is part of the HK Support department at hotelkey. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support - L1 position at hotelkey?
Click the "Apply Now" button on this page. You will be redirected to hotelkey's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support - L1 job at hotelkey posted?
This Technical Support - L1 position at hotelkey was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support - L1
hotelkey
You'll be redirected to hotelkey's official application page on keka.