Villa Host (Chinese Speaking)

Job Location:

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

KEY DUTIES AND RESPONSIBILITIES

Please note that the duties and responsibilities outlined below are not exhaustive, as employees of NH Collection Hotels and Minor Hotels continually seek innovative ways to enhance guest experiences and support colleagues. The key responsibilities for this position encompass a variety of tasks aimed at ensuring exceptional service delivery and maintaining confidentiality.

• Anticipate and exceed guest needs in a helpful and attentive manner, representing the brand with the utmost knowledge and professionalism.
• Handle guest inquiries, complaints, and requests promptly and effectively, maintaining a high standard of service at all times.
• Provide accurate information about NH Collection and Minor Hotels properties, including facilities, rates, and promotions, ensuring guests are well-informed.
• Maintain guest profiles and preferences, ensuring accuracy and confidentiality of information.
• Prepare and distribute daily event lists for guest arrivals and departures, coordinating with operational departments to ensure seamless service delivery.
• Organize and arrange activities for VVIPs and superior room categories, demonstrating proactive and innovative approaches to meet guest needs.
• Support and coordinate with guest service teams to ensure smooth daily operations, including training new team members as required.
• Process guest payments accurately and adhere to cash handling procedures, including completing shift drop reports and reconciling accounts.
• Liaise with other hotel departments to communicate guest requests and ensure timely follow-up and resolution of guest concerns.
• Maintain a clean and orderly work environment, promoting safety and adhering to company standards and procedures.
• Take personal responsibility for delivering exceptional guest service and upholding the highest standards of professionalism and integrity.
• Attend hotel events, daily briefings, and training sessions to enhance professional skills and contribute to the overall success of the team.
• Participate in the effective day-to-day operation at the Front Desk, ensuring a clean lobby area.
• Assist with luggage, and coordinate deliveries.
• Perform any other tasks assigned by supervisors to support the efficient operation of the hotel.

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