Vendor Service Representative

Overview

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities

• Respond promptly to customer inquiries by phone and email
• Place outbound calls to customers to obtain additional information
• Work to resolve any customer concerns and answer any questions
• Research customer inquiries using available resources
• Process payments and enrollment requests
• Call vendors that are not enrolled and begin enrollment process
• Direct escalation issues to the designated resource
• Maintain accurate records of customer correspondence and transactions in the system
• Work closely with other departments to meet customers' objectives
• Provide timely follow-up on all customer inquiries
• Assist with additional special projects as needed

Qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience
• Proficient skills in MS Word, Excel and Outlook required
• Strong typing skills required; ability to type at least 35 wpm
• Strong written and verbal communication skills
• Excellent organizational skills
• Ability to meet deadlines and manage multiple priorities simultaneously
• Excellent verbal and written communication skills (English)
• Multifamily industry experience strongly preferred
• Ability to speak Spanish is a plus