Senior Marketing Operations Manager
fieldnation
Senior Operations Manager
international-realpagepms· Operations
About this role
Overview
The Senior Operations Manager is responsible for leading and managing operational teams to achieve strategic goals, drive process improvements, and ensure exceptional service delivery. This role oversees multiple teams across sites, manages client relationships, and ensures alignment with organizational policies and performance metrics.
Responsibilities
PRIMARY RESPONSIBILITIES
Leadership & Strategy
- Lead and inspire Operations Managers and their teams to achieve operational excellence and high employee engagement
- Develop and implement business unit strategies in collaboration with senior leadership
- Serve as a strategic partner in cross-functional initiatives and decision-making processes
Performance & Process Management
- Own delivery of operational KPIs, including service levels, quality, compliance, and customer experience
- Monitor and enhance operational systems and reporting mechanisms to evaluate effectiveness
- Identify and implement process improvements and risk control measures
Client & Stakeholder Engagement
- Maintain proactive engagement with internal and external partners to align expectations and resolve escalations
- Represent operations in client meetings and strategic planning sessions
Talent Development
- Manage succession planning and optimize team capabilities through coaching and mentoring
- Partner with recruitment teams to attract top talent and build a robust operational talent pool
Qualifications
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- Minimum 5 years of experience in operations leadership, preferably in a contact center or customer experience environment
- Proven track record in managing large teams and delivering operational improvements.
- Strong analytical, communication, and decision-making skills.
KNOWLEDGE/SKILLS/ABILITIES
Technical Skills:
- Proficiency in RealPage core products (OneSite, OnSite and others) or ability to rapidly learn
- Basic troubleshooting skills (SQL/log analysis is a plus)
- Navigational fluency in ticketing systems (e.g., Salesforce, Zendesk)
Coaching Skills:
- Ability to implement structured coaching frameworks
- Skill in translating metrics into actionable improvement plans
- Micro-training delivery for quick skill boosts
Soft Skills:
- High emotional intelligence for sensitive performance conversations
- Collaborative mindset to partner with TC/WFM/CX teams
- Adaptive communication (new hires vs. tenured agents)
Work Environment
- Fast-paced, customer-focused support environment.
- Hybrid work setup
- Occasional overtime or on-call support during critical periods.
- Combination of independent coachingand collaboration with TC/WFM/CX teams
- Regular feedback loopswith leadership on agent progress
Frequently Asked Questions
Is the salary disclosed for the Senior Operations Manager position at international-realpagepms?
The salary for this Senior Operations Manager role at international-realpagepms is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Operations Manager position at international-realpagepms located?
This Senior Operations Manager role at international-realpagepms is based in Manila, Pasig, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Operations Manager role at international-realpagepms full-time or part-time?
This is listed as a OTHER position. It is posted as a Senior Operations Manager role in the Operations department at international-realpagepms.
Which team or department does the Senior Operations Manager at international-realpagepms belong to?
This Senior Operations Manager position is part of the Operations department at international-realpagepms. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Operations Manager position at international-realpagepms?
Click the "Apply Now" button on this page. You will be redirected to international-realpagepms's official application portal hosted on icims where you can submit your application directly.
When was the Senior Operations Manager job at international-realpagepms posted?
This Senior Operations Manager position at international-realpagepms was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Operations Manager
international-realpagepms
You'll be redirected to international-realpagepms's official application page on icims.