Partner Operations Manager
About this role
Responsibilities
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Own end-to-end deal registration process: intake, approval workflows, conflict resolution, and SFDC data integrity for partner-sourced opportunities
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Maintain and improve the partner portal, ensuring content, pricing, and program materials stay current
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Build and maintain partner performance dashboards and scorecards (pipeline sourced/influenced, bookings, attainment against partner plans) for use in QBRs and board/PE reporting
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Partner with Sales Ops to align channel data structures, routing rules, and reporting cadences with the broader sales organization
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Support partner onboarding: agreements, systems access, training coordination with Sales Enablement
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Serve as the operational point of contact for partner escalations related to process, systems, or program mechanics
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Identify and drive process improvements and automation opportunities across the partner lifecycle
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Manage Partner agreement audit and move Lightedge partners to latest Lightedge agreements.
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Own partner tools such as Partner TAP, and partner with sales commission for partner commission inquiries.
Qualifications
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5+ years in partner/channel operations, sales operations, or alliance management, ideally in IT infrastructure, cloud, or managed services
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Strong working knowledge of Salesforce and deal registration/PRM tooling
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Experience administering MDF, co-op, or partner incentive programs
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Excellent analytical skills — comfortable building reporting and dashboards from raw data
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Strong cross-functional communication skills; able to work effectively with sales leadership, finance, and external partner contacts
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Highly organized, process-oriented, and comfortable owning ambiguous or undocumented workflows
Preferred Qualifications
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Familiarity with VMware/Broadcom, AWS, or IBM partner programs specifically
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Familiarity with Technology Solution Distributor ecosystem
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Experience supporting a PE-backed or M&A-active organization where reporting rigor and data integrity are closely scrutinized
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Prior experience building account plan or QBR frameworks
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You'll be redirected to lightedge's official application page on Lever.